DraftKings Experiences Widespread Outage, Leaving Bettors Frustrated
DraftKings, a leading online sports betting platform, faced a significant outage on Thursday morning, October 10, 2024. The issue left many bettors unable to place their wagers, causing widespread frustration among the gambling community.
The outage was reported by numerous users on social media platforms, with complaints pouring in about the inability to access the DraftKings Sportsbook app. The DraftKings customer service account on X acknowledged the issue, stating that customers across all regions were affected and that the team was diligently working to rectify the problem.
The outage coincided with a major sports day, featuring significant events such as two ALCS games, the start of the WNBA Finals, Thursday Night Football, NHL games, and college football action. This timing exacerbated the frustration among bettors who rely on early morning wagers to kickstart their day.
Users took to social media to express their discontent, with some threatening to withdraw their funds and never use the platform again if the issue wasn't resolved promptly. The DraftKings CX Team (@DK_Assist) responded to individual users, noting that some customers may be experiencing issues with bet placement and that the team was working on resolving these problems as quickly as possible.
The outage has been reported to have lasted approximately 49 minutes, with some users experiencing slower response times or error messages when attempting to access the app. The DraftKings website and app are currently operational, but users continue to report intermittent issues.
For those experiencing problems, DraftKings has suggested clearing the temporary cache and cookies on their browser or using alternative DNS services like OpenDNS or Google Public DNS. These steps can help resolve browser-related problems and ensure that users have the most recent version of the web page.
The incident highlights the importance of robust infrastructure and continuous maintenance for online betting platforms. As the sports betting industry continues to grow, such outages underscore the need for reliable services to meet the demands of an increasingly digital market.
DraftKings has been operating under a promotional period from July 1, 2024, to December 31, 2024. Despite this ongoing promotion, the recent outage has raised concerns about the platform's reliability and user experience.
For those affected by the outage, DraftKings has assured that their team is actively working on resolving the issue. Users are advised to monitor their accounts and wait for further updates from the platform.
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