A significant outage affecting Xfinity customers in the Lowcountry region of South Carolina has been reported, with the cause attributed to a fiber cut in the area. The outage, which began on Tuesday evening, has impacted various services including internet, TV channels, and on-demand content.
According to Xfinity's outage map, several customers in Charleston, North Charleston, and Mount Pleasant are experiencing disruptions. A spokesperson for Comcast stated that the outages are due to a fiber cut and that Comcast crews are working diligently to restore services as soon as possible.
Extent of the Outage
The outage map indicates that the affected areas span across multiple cities in the Lowcountry. Customers have reported issues with their internet, TV, and on-demand services, causing significant inconvenience. The estimated time of restoration for some areas was set for around 11:25 p.m. on Wednesday, although some customers may still be experiencing outages.
Cause of the Outage
The fiber cut, which is believed to have been caused by a third-party crew, has been identified as the primary reason for the outage. This incident highlights the vulnerability of fiber optic networks to external factors and the importance of swift repair actions to minimize downtime.
Restoration Efforts
Comcast crews are actively working to repair the damaged fiber and restore services to affected customers. The company has expressed gratitude for the community's patience and is committed to resolving the issue as quickly as possible.
In addition to the physical repairs, Comcast is also monitoring the situation closely through various tracking tools, including those provided by Downdetector, which have shown a significant spike in reported outages since Tuesday evening.
As the restoration efforts continue, customers are advised to check Xfinity's outage map and official communications for updates on the status of their services.
